www.one.com the saga continues.
Prior to my incident in December (please read my last two posts on this company) I quoted some clients the prices for the hosting of websites via one.com they were cheaper than any other website hosting provider. But since December when 3 of my websites went down they have done everything in their power to avoid compensating me or resolving the issue I haqve with them.
They are not easy to find or contact other than via chat or email, so I have done some investigative work and here is their head office address:
One.com Head Office.
Their telephone number is +44 (0) 203 6300141 choose option 2 if you want to speak to someone.
One.com is registered to a company called www.joker.com
CSL Computer Service Langenbach GmbH
Tel: +49 (0)211 86767-0
Fax: +49 (0)211 86767-10
Hotline: +49 (0)211 86767-67
Now according to Techcrunch.com One.com have been apparantly sold to Cinven, the post was made 4 weeks ago but I actually had communication from one of the Partners’s of Cinven and they confirmed they had not bought it and that was about two weeks ago. So the plot thinkens.
If anyone has had problems with one.com please do not hesitate to contact me.
You can read the full article on Cinven and One.com via techcrunch website:
We will keep you updated of how things progress but as it stands they corrupted 3 websites over the Christmas period and even admitted that it was their fault by saying there was a bug in their system. They now have gone cold on me, when I gave them the riot act and said under the ‘Consumer Act 2015’ they have breached their terms and conditions and offered a sub – standard service. I personally spent over 14 hours in chat trying to salvage my websites of which I lost business and obviously it made my websites look unprofessional considering one of them is called ‘www.ukwebsitedesigners.co.uk’.
I have another website called www.cymrumarketing.com I chose these keyword for a reason and I will do my damnest to make the planet know what a joke this company really is.
They are behaving like scammers. If a customer has a problem, you see to it that the problem gets resolved without causing to much distress. An unprofessional company on the other hand will avoid contact which is basically what this company is doing.
I believe that the mother company is not one.com but is owned by another company and eventually I will find out who it is.
According to icann.com the legal owner is the one that registers a domain name and all fingers point to www.joker.com aka CSL Computer Service Langenbach GmbH
It seems to me that this company is part of an umbrella company. A company that is ‘doing business as’ (DBA).
I will keep you posted as soon as we get more information!
I also need to add all my websites are up and running again but they will not respond to my messages.
I will give them a further 7 days to respond otherwise I will be taking legal action against them.