To all my readers I wish you all a Happy New Year!
My holidays I did not have much time to celebrate as I was working most days. I suppose that is the pitfalls of being an entrepreneur.
But what is still on my mind is the Nightmare Company www.one.com Two weeks after the updates they have messed up two of my websites www.startbrand.co.uk and www.cymrumarketing.com and their excuse was that they do not guarantee any external coding to work with their program. They are also accusing me of publishing my sites so that they would look messed up. Why would I do that to two of my businesses and it does not look professional for the people viewing my websites. These people are idiots.
My view is if you provide a service and it works in the beginning and then you upgrade the service causing the service to break, you cannot then go back to the customer and say “but we make no guarantees”. The whole point of offering a service is to make sure it does work, otherwise do not charge the customer for the service.
Yesterday I was in chat support for 6 hours imagine the person on the other end, by the time I was finished I was mentally exhausted.
The dispute is still ongoing.
But the CEO’s are not contactable which is very convenient for them.
Unfortunately for them I am like a dog to a bone I dont let go. I have done my homework and have found the muppets which I will be writng to this week.
They also claim they have 1.5M customers why is it then that I have not read much about complaints other than on trustpilot https://uk.trustpilot.com/review/www.one.com , either they somehow take the content down or they only have a handful of customers. Anyone with a website can can make false claims and say they have 1.5M customers when in reality they may only have 100.
I have now found another hosting provider, their loss!!