Domain Registrar – Names.co.uk Poor Customer Service.
As most of my readers are aware I suffer from “Cerebellar Atrophy” and sometimes I muddle up my words or spell things incorrectly, it’s a bit like dyslexia where you are 100% convinced the spelling is correct even if it is not, as was the case that proved to be costly with the email address I used to register 4 domain names and spelled the email wrong with this domain registrar company (Names.co.uk) in December.
It wasn’t until after I checked what was happening with my dot com domains that I spotted the spelling error of my email.
I proceeded to contact Names.co.uk (Namesco) in December 2021 trying to explain that their dashboard was not allowing me to update my email and started a support ticket.
I waited until the beginning of January 2022 seeing as I had not heard from them and spoke to someone who said she would correct the spelling error of my email and to wait 48 hours.
Forty-Eight hours came and went and I noticed that both my dot com domain names were still suspended, so I phoned Names.co.uk again. Each time I was told my support ticket was in a queue. In total, I have spoken to 7 individuals on 7 separate occasions and today was the last straw and I lost my rag with them.
I was told by the previous agent that I would have to fill out a form and prove I was the owner of the said business “UK Website Designers” so I went two steps further I created a page on my website https://ukwebsitedesigners.co.uk/office-use (If I was not the owner of the website I would not be able to create a page and have their reference number) and addressed it to the person who had emailed me. I even said I would supply official documentation if need be. This correspondence was last week. As well as this I would not be posting on the subdomain of this site either if I did not have some authority.
You could argue that my website designer if I had one may be the one trying to possibly steal the domains in question even though the rest of the registrant data appertained to me correctly and I was able to update my email for the (.co.uk) versions without any issue through their dashboard, which reflected with Nominet.
I even went to Nominet to prove I was the legal owner of “UK Website Designers” which is a (.co.uk) domain name (www.ukwebsitedesigners.co.uk) and screenshot the registrant details of the domain name.
However Names.co.uk was not having any of it and my two domain names (www.cymrujournal.com and www.cymrubuzz.com) are still suspended, hence I phoned them one last time with my disdain.
If this carries on I will have no alternative to lodge a complaint with ICANN and tell the world and his neighbors about them.
I have now filled out their wretched form four times on the PDF for four separate domain names. Furthermore, the form was not editable through PDF editor, you would think they would send out a word document or make the PDF amendable, but no, they prefer to drag their heels and make it difficult.
Let see how long it will take for them to get their act together and change the email once and for all.
Will I ever use this company again, most certainly not? Will, I ever recommend this company to anyone? I highly doubt it.
What I will do is put my recommendations in my directory on this site, give them a one-star review and tell my, readers, not to go anywhere near this shambles of an outfit.
Imagine if this was a domain name and I was selling the domain www.cymrujournal.com or www.cymrubuzz.com, my sale would most probably have gone cold, never mind my reputation.
Granted I made the spelling error myself but how hard is it to update an email address to the correct one when logged into the God-forsaken Dashboard?
I have now painstakingly had to delete every backlink I ever created for these domains as it was damaging my reputation.
I am now not bothered about rebranding after this fiasco as this has just put a dampener on things and cost me a lot of time and effort.
I will go above and beyond and do everything I can to give their competitors business.
This company is not without bad news in 2012 they got hacked and all their customers then had to change their compromised card details.
TRUSTPILOT (1 STAR REVIEWS)
Note From the Editor.
They claim they have never heard of “UK Domain Brokers”, or “UK Website Designers” or myself, well now they will. A simple Google search shows who I am and what businesses I own.
For their information, I own this, and I am slowly growing and may in time outgrow them.
This is NOT how you treat customers.
They are not ranking organically for the search terms “Registrars” or “Premium Domains”, are not on page 1 or 2 of Google, and are resorting to Google Adwords.
The only reason this company came on my radar, in the beginning, was because they were offering a free domain name registration, but this was just a marketing gimmick, to get new signups because once you have registered the first domain name the offer no longer applies. Note the saying “if something is too good to be true it probably is”. Lesson learned as they say.
Let’s see how long it takes them to update my email address.
I will probably write an update on this article rather than make a new one.
Anyone else who has encountered bad experiences with this company is invited to make their comment below.
I have just received an email today and it basically said that the statement I submitted did not have my address, so ICANN may reject the registrant details. Let me tell you the statement did have my address and I have responded to the email. I am also a sole trader and am not registered with companies house just with HMRC.
If I was not the legal owner of UK Website Designers I would not be able to write this article and copy and paste the email correspondence.
To add more proof to my credibility here is the statement I submitted with content redacted.
This is now going to get to the point I will be contacting ICANN myself and starting a UDRP with this company if they do not update my email.
The saga continues, I filled out the PDFs and attached my signature which you can do as an image on the trial subscription which by coincidence ended yesterday and is normally £15.17 a month. So you can imagine my anger when I get a reply that my signatures were not accepted because they were not in between the lines and were not handwritten.
You can read the email below:
Obviously, this company does not know how signatures work on PDFs, either you type out your name or initials or you can add an image with a handwritten real signature which I did, that matched my driving license. But yet again they are being difficult.
My patient is wearing thin with this company and I do not see why I have to pay a subscription to add my handwritten signature as I cannot scan and print the document as I am working from home.
If they come back with an excuse why they cannot send me the document to add my e-signature, they will give me no alternative to blasting this article all over the internet including LinkedIn where I have over 10K connections and I will tag every single employee of Nameco so that they can read this article. This no doubt will put a dent in their pockets as everyone is going to think twice before using them if this is the trouble a person has and have to go through just to change a simple signature that could have easily been done on their dashboard, thus avoiding this BS. It was not hard to do but they have made it difficult and have wasted my valuable time.
They will then see how good I am at marketing and advertising.
I have had enough 🤬🤬🤬!!!!
The saga continues.
Despite asking multiple times for Names.co.uk to send me a PDF with e-signature they point blank refuse to co-operate so I have sent one last email to them requesting they send me a PDF with e-signature. I have embedded an email they sent me and my reply pls all the key people I will tag and send an email to the Director. Obviously, I cannot share his email address for GDPR reasons but if you go to www.rocketsearch.co you can get the information on basically anyone.
The email from Names.co.uk and my reply are below along with all the key people and just to knock this up a notch I have the email of Director Claudio Corbetta. I will forward my complaint that I send to ICANN and cc him into it as well as translate my email into Italian.
This is beyond a joke and everyone on this planet will get to read my disdain for this company if they do not cooperate with me.
To raise a complaint with ICANN email@example.com
To contact VERISIGN https://www.verisign.com/en_US/company-information/contact-us/index.xhtml
According to “William Lowe” it is the responsibility of the customer to get a tool that allows for e-signatures. If a company wants an e-signature they should be responsible for sending out a document and not the other way round. What’s worse is the fact after reading the bad reviews on Trustpilot, I have learned to transfer my domains to another provider Namesco LTD will charge for the service. for an authorization code. Reading the reviews they are saying this is industry standard they are chatting 💩. I have used many registrars in my time and non-charge to move a domain away. It is the new registrar that you move a domain to that will charge for new registration. As soon as I get these domains I will move them and deactivate my account. I most certainly will not be paying any admin fees.
I have had a gut full, all this just to change an email address and put an e- signature on a PDF. I do not see why I have to pay the adobe acrobat subscription which costs £25 per month just to add an e-signature. I am not eligible for the trial as the offer has expired. If they want the e-signature so bad then they should pay for the e-signature tool. I cannot leave my premises to go anywhere as I am working from home and I am isolating. If I have to waste money to provide an e-signature them it is on,y right they lose money because I will make this go viral.
ENOUGH IS ENOUGH!
#registrars #domainnames #ukdomainbrokers #ukwebsitedesigners #domainregistrars #namesco #namesltd
About the author
Renata is a businesswoman and published author. She owns many websites and primarily focuses on Digital Marketing, Website Creation, SEO, and Domain Brokering.
Renata is also the Founder/Editor of Cymru Marketing Journal and Disability UK Online Magazine.
Renata offers several services for startups and SME’s.
Renata has a large network of over 10K connections on LinkedIn, compromising of Directors, CEOs, Millionaires, Billionaires, and Royalty. https://www.linkedin.com/in/renata-b-48025811/
Her service includes Website Design & Development, SEO, Marketing, Advertising, Content Writing, and Graphic Design.